Customer Service Representative

4 weeks ago

Birmingham, Alabama, United States Staff My Agency Full time
About the Role

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and helping to drive business growth through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with our clients, understanding their needs and providing personalized solutions to meet their insurance needs.
  • Insurance Sales: Use a customer-focused, needs-based review process to educate clients about insurance options and help them make informed decisions about their insurance needs.
  • Team Collaboration: Work closely with our team to achieve business goals, share knowledge, and provide support to ensure exceptional customer experiences.
Requirements
  • Excellent Interpersonal Skills: Ability to build strong relationships with clients and colleagues.
  • Excellent Communication Skills: Strong written, verbal, and listening skills to effectively communicate with clients and team members.
  • People-Oriented: Ability to understand and meet the needs of our clients.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Self-Motivated: Ability to work independently and as part of a team to achieve business goals.
  • Detail-Oriented: Ability to accurately and thoroughly complete tasks and maintain accurate records.
  • Proactive Problem-Solving: Ability to identify and resolve problems in a timely and effective manner.
  • Dedicated to Customer Service: Commitment to providing exceptional customer service and ensuring client satisfaction.
  • Ability to Learn: Ability to learn and adapt to new systems, processes, and technologies.
  • Property & Casualty License: Ability to obtain and maintain a Property & Casualty license.
  • Life and Health License: Ability to obtain and maintain a Life and Health license.
What We Offer
  • Competitive Compensation: Competitive base pay and bonus structure.
  • Benefits: Comprehensive benefits package, including paid time off, vacation, and personal/sick days.
  • Opportunities for Growth: Opportunities for advancement and professional growth within our agency.

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