Platform Administrator

2 days ago


Atlanta, Georgia, United States Children's Healthcare of Atlanta Full time
Job Description

A highly skilled and motivated Platform Administrator is needed to build and maintain strong client relationships, provide technical expertise and support, and ensure the successful maintenance and utilization of Nuvolo's platform. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service. The Nuvolo Platform Administrator will be responsible for managing and maintaining the Nuvolo application within the ServiceNow platform, performing Nuvolo promotions within different environments, and coordinating closely with the internal ServiceNow team.

Key Responsibilities include:
  • Manage and maintain the Nuvolo application within the ServiceNow platform.
  • Perform Nuvolo promotions within different environments and coordinate closely with the internal ServiceNow team.
  • Maintain users, groups, roles, departments etc. along with any other platform-specific configuration changes.
  • Serve as the main point of contact for internal customers using the Nuvolo application and develop and maintain cross-functional relationships.
  • Act as an advisor to business stakeholders on Nuvolo and ServiceNow best practices.
  • Understand technical requirements and objectives and recommend solutions.
  • Serve as the single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project-related requirements.


**About Children's Healthcare of Atlanta**

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability, or any other characteristic covered by applicable law.

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