IT Support Services Director

1 week ago


Galveston, Texas, United States CITY OF GALVESTON Full time

Job Summary: We are seeking a highly skilled IT Support Services Manager to lead our support services team. The successful candidate will be responsible for supervising the daily activities of the team, including laptop and desktop maintenance, support, and administration, as well as telephone support, maintenance, and administration.

Key Responsibilities:

  • Plan, budget, coordinate, and control personnel, material, and physical resources to ensure end users receive the appropriate assistance.
  • Contribute to problem resolution by providing in-person, hands-on support to end users.
  • Manage procedures related to the identification, prioritization, and resolution of end user incidents and requests.
  • Monitor staff and their resolution of user problems to ensure optimum user-system performance.
  • Ensure calls/requests/incidents are being taken/logged, proper troubleshooting is being performed, and tickets are resolved in a timely and efficient manner.

Requirements: Requires an Associate's degree in Computer Science, Management and Information Systems (MIS) or a closely related field and 2 years in a lead customer-facing role. OR 4 years of experience in a lead customer-facing role.



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