Retail Service Director

4 days ago


Monroe, North Carolina, United States Burlington Full time

About the Role:

The Customer Service Lead is a key member of our store team, responsible for driving customer satisfaction and delivering exceptional service to our customers.

We are looking for an experienced leader who can model our company's core values and philosophy, and inspire our associates to provide top-notch customer service.

Main Responsibilities:

  • Maintain a customer-first focus and drive improvement in friendliness, speed of checkout, and customer feedback surveys.
  • Model company core values and back-of-house standards, and ensure all team members understand and follow them.
  • Coordinate meal and break periods, monitor schedule adherence, and maintain a neat and orderly front-end area.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays.
  • Able to lift and move boxes weighing 40 lbs. or more, and stand and walk for extended periods.

What We Offer:

$10.50 per hour - $10.50 per hour, competitive wage and flexible hours.

Flexible scheduling, part-time benefits package, medical coverage, 401(k) plan, paid time off, paid holidays, and sick time.



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