Senior Retail Operations Manager
3 weeks ago
We are a dynamic retail company seeking an experienced Senior Retail Operations Manager to join our team.
Salary and BenefitsThe estimated salary for this position is $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
Job DescriptionThe Senior Retail Operations Manager will be responsible for assisting the Store Manager in the overall operation of our stores. This includes managing employees, maintaining inventory and cash control, completing daily paperwork, and assuming responsibility for the store during the Store Manager's absence.
This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have a proven track record of success in retail operations management and a passion for delivering exceptional customer service.
Essential Responsibilities- Perform all duties of the CSR and Assistant Store Manager positions.
- Provide continued training, education, and development of all employees assigned to the store.
- Troubleshoot and resolve problems during a shift close and daily close.
- Provide prompt, courteous customer service and resolve customer issues.
- Conduct initial interviews and make recommendations to the Store Manager.
- Conduct disciplinary discussions in the Store Manager's absence.
- Assume Store Manager responsibilities when asked or needed.
- Complete and monitor employee schedules during the Store Manager's absence.
- Review and submit employee time cards into the payroll system.
- Complete, enter, and submit weekly grocery orders.
- Protect Company inventory and assets at all times by following asset control policies.
- Able to open and close the store if applicable or in case of an emergency.
- Complete daily bad merchandise/markdowns.
- Able to aid the Store Manager in controlling cash, inventory, and expenses.
- Complete all clerical and record-keeping duties.
- Assist the Store Manager in special assignments and projects.
- Review build-to's and make/suggest necessary adjustments to ensure the store is in stock and meeting customer needs.
- Assist in conducting competitive price surveys.
- Reviews vendor's build-to's and works with the vendor in placing a complete order.
- Report any unsafe, damaged, or non-functioning equipment on a timely basis.
- In the Store Manager's absence, manage safety incidents or injuries.
To be considered for this role, you must have:
- A flexible schedule that allows you to work all shifts and days of the week, with the possibility of exceeding 40 hours per week.
- The ability to recruit, interview, and suggest potential employees for employment.
- Computer literacy and the ability to use company-specific software.
- Proven people skills, with the ability to motivate employees in a team environment and empathetically resolve conflicts.
- A team player mentality, high integrity, and respect from your colleagues.
- A commitment to taking responsibility and maintaining high standards for safety, cleanliness, and food preparation.
- Effective problem-solving/analytical skills and attention to detail.
- A completed Assistant Store Manager Training Phase.
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