Xfinity Retail Sales Representative

4 weeks ago


Annapolis, Maryland, United States Comcast Corporation Full time

Job Summary

As a key member of our sales team, you will be responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world-class sales and service experience. You will work with moderate supervision/guidance and be accountable for individual results and impact on the team.

Key Responsibilities

  • Represent our products and services by sharing and demonstrating product and sales know-how with customers, providing product demonstrations to educate customers on full product capabilities to maximize their experience.
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.
  • Achieve sales and customer experience goals and objectives.
  • Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.
  • Perform operational and administrative tasks.
  • Partner with customer care to resolve customer issues, as appropriate.
  • Demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Comply with all company and retail operational policies and procedures.
  • Complete training requirements and actively engage in team huddles and learning.
  • Understand sales compensation plan and its key elements.
  • Work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
  • Ability to carry and lift up to 25 pound boxes, stand and move about the store constantly.

What We Offer

  • Base Pay: $17.00
  • Total Target Compensation (Base Pay plus Targeted Commission): $24.69
  • Opportunity for significant upside above targeted earnings for those who overachieve their sales targets.
  • Best-in-class Benefits to eligible employees, including an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality.

Requirements

  • High School Diploma / GED
  • 2-5 Years of Relevant Work Experience


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