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Local Manager

2 months ago

Covina, California, United States Frontier, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Local Manager to join our team at Frontier, Inc. As a key member of our operations leadership team, you will be responsible for driving performance and delivering results through customer contact and community involvement.

Key Responsibilities
  • Lead a team of field technicians to ensure operational proficiency and high-quality customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with internal departments to monitor service level agreements and workload, ensuring adequate resources are available to meet demands
  • Communicate effectively with customers, employees, and external partners to improve coordination and cohesion between departments
  • Manage a budget to ensure revenue goals and expense targets are met
  • Provide feedback, training, and motivation to team members to exceed department goals
  • Partner with Human Resources to ensure fair and consistent application of practices/policies and labor agreements
  • Maintain a safe work environment by conducting regular safety meetings and training
  • Represent Frontier through active engagement and involvement in the community
  • Partner with marketing to gather market insights and respond to competitive threats
Requirements
  • Basic knowledge of Central Office, IOF, FTTH, and data networks
  • Field Technician work experience preferred
  • Supervisory experience in an operations environment or equivalent work/military experience preferred
  • Ability to communicate and collaborate with internal and external customers, as well as labor unions
  • Ability to lead a team while working under pressure with deadlines
  • Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance, and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking
  • Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook
  • Must be available 24/7 to support off-shift technicians and emergency situations as needed
  • Must be able to work in inclement weather
  • High school diploma or GED required
  • CCNA, PMP, or CWNP a plus
  • Must possess a valid state driver's license with a clean driving record
What We Offer
  • Competitive salary range: $83,000 - $131,000
  • 20 PTO days + 10 paid holidays per year
  • Day one medical, dental, vision, and prescription drug plan
  • 401k match of 50% on 6% of eligible compensation
  • Same-sex spouse and domestic partner benefits coverage
  • 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance
Language Code

en-US