Director, Release Management

4 hours ago

Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
Job Description:

Director, Release Management

Fidelity Investments is seeking a highly motivated individual to lead our Release Management function. As a key member of our team, you will be responsible for planning, supporting, and executing releases that drive business value and customer satisfaction.

To succeed in this role, you will need to demonstrate strong technical competency, effective communication and collaboration skills, and the ability to work with diverse stakeholders. You will also need to be able to analyze complex business processes and identify opportunities for improvement.

The ideal candidate will have 8+ years of experience in Release Management and/or Operational Support leadership in the financial services industry. You will need to be able to facilitate work prioritization, forecast and manage release plans, and execute flawless releases.

We are looking for a candidate who is able to partner with and influence individuals at all organizational levels, and who has a strong understanding of Continuous Integration / Continuous Delivery technologies and processes.

The Expertise and Skills You Bring

  • 8+ years of experience in Release Management and/or Operational Support leadership in the financial services industry.
  • Facilitate work prioritization based on business and technology needs.
  • Forecast, manage, and execute a release plan.
  • Experience in Web/cloud application releases is a plus.
  • Capable of partnering with and influencing individuals at all organizational levels.
  • Understanding of Continuous Integration / Continuous Delivery technologies and processes.
  • Significant experience in working on large, technical program portfolios.
  • Must bring flawless execution and results in a role of organizational navigator and collaborator.
  • Experience in Internal/External Cloud and Hybrid environments.
  • Experience in incident management and problem management.
  • Ability to understand the business criticality of various applications as they relate to complex business processes.
  • Strong communication (written and verbal) and interpersonal skills.
  • Able to understand a complex and global systems environment.
  • Working knowledge of basic investment terms and practices is desirable.
  • Familiarity with ITIL framework and/or Agile Project Management.
  • Financial systems knowledge.
  • Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment.
  • Proven ability to improve support processes and customer experience.
  • Demonstrated technical, analytical, and problem-solving skills.
  • Customer focus and dedication to customer satisfaction.

Education and Certifications:

  • A Bachelor's degree in Engineering or Computer Science is preferred.
  • MSCE or A+ certification is required, with MSCE preferred.
  • Project management credential (PMP) preferred.
  • AWS certifications preferred (AWS SysOps, DevOps).

About Fidelity Investments:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Why Join Fidelity?

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024.

We invite you to Find Your Fidelity at www.fidelity.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodationteam@fidelity.com.

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