Custody Service Division Manager
4 weeks ago
Northern Trust is a globally recognized financial institution with a rich history dating back to 1889.
We are committed to providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.
The Custody Service Division Manager will oversee one or more Custody Client Service teams, ensuring quality service delivery to clients and appointed investment managers.
This role involves making staffing decisions, including recruiting team members, conducting performance management reviews, and ensuring employee development and training needs are met.
The DM will also consult with clients, Relationship Managers, and the Shared Service team to deliver organizational solutions and meet the evolving needs of North America (NA) Custody clients.
Key Responsibilities:
- Provide guidance to staff and foster an environment that encourages employee engagement, teamwork, and communication.
- Create and execute a Client Service Team Operating & Action Plan to improve service quality, operating efficiency, and team effectiveness.
- Build effective relationships with Relationship Managers, Shared Service Managers, and NT support groups.
- Define performance standards, conduct performance reviews, and handle salary administration for individuals and Managers.
- Create and negotiate Service Level Agreements (SLAs), measure service delivery against SLAs, and take corrective actions to address service deficiencies.
- Generate, interpret, and action Management Information Statistics (MIS) metrics; create, document, maintain, and improve process flows, operating procedures, and controls.
- Champion business and technology enhancement initiatives.
- Ensure appropriate operational controls to manage and mitigate risk to Northern Trust.
- Perform cost-benefit and impact analysis related to new client service requests.
- Serve as a point of escalation, maintain, and monitor issues log, chair weekly/bi-weekly issues meetings, and work to promptly resolve client servicing issues.
- Schedule or support Quarterly Service Reviews, Due Diligence meetings, and other client meetings as required.
- Provide strategic direction for delivery of business function activities and overall client satisfaction.
The ideal candidate should possess a fair amount of the following qualities:
- Extensive technical knowledge of financial services, asset management, and investment operations.
- Proven leadership and organizational skills to develop periodic goals and manage and motivate team members towards achieving the goals set.
- Highly flexible and adaptable to change.
- A college or university degree or relevant work experience.
- Prior experience in Financial Services, Asset Management, and/or Investment Operations.
- Previous client management and client service experience in a service-oriented environment.
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.
Apply today and discuss your flexible working requirements with us.
-
Custodial Services Associate
4 weeks ago
Chicago, Illinois, United States Cicero Public School District 99 Full timeJob Summary:Cicero Public School District 99 is seeking a reliable and detail-oriented Custodial Services Associate to join our team. As a Custodial Services Associate, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for students and staff.Key Responsibilities:Perform daily...
-
Custodial Services Worker
3 weeks ago
Chicago, Illinois, United States Chicago Public Schools Full timeJob Summary:CPS is seeking a skilled Custodial Services Worker to join our Facilities Operations Department. As a key member of our team, you will be responsible for providing high-quality custodial services to our schools, ensuring a safe and healthy environment for students and staff.The ideal candidate will have a strong work ethic, excellent...
-
Custodial Services Specialist
3 weeks ago
Chicago, Illinois, United States TGIF Full timeWe are seeking a reliable and detail-oriented Custodial Services Specialist to join our team at TGIF.The ideal candidate will be responsible for maintaining the cleanliness and organization of our facilities, ensuring that our guests have a positive and enjoyable experience.Responsibilities include:Cleaning and sanitizing kitchen and cooking...
-
Foreman of Custodial Workers
3 weeks ago
Chicago, Illinois, United States City of Chicago Full timeJob SummaryThe Foreman of Custodial Workers is responsible for overseeing the daily operations of the custodial team, ensuring that all facilities are clean and well-maintained. This includes supervising staff, assigning tasks, and monitoring work progress.Key ResponsibilitiesSupervise and train custodial staff to ensure high-quality cleaning servicesAssign...
-
Custodial Team Lead
4 weeks ago
Chicago, Illinois, United States Chicago Public Schools Full timeJob Summary:The Lead Custodial Worker is responsible for overseeing the cleaning and maintenance of Chicago Public Schools' buildings and facilities. This includes managing a team of custodians, performing extensive cleaning duties, and reporting to the Principal or assigned supervisor.Key Responsibilities:Cleans and maintains interior and exterior of...
-
Custodial Services Worker
4 weeks ago
Chicago, Illinois, United States Aramark Full timeAramark Job OpportunityWe are seeking a highly motivated and detail-oriented Custodial Services Worker to join our team at Aramark. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of assigned areas to meet customer and client satisfaction.Key Responsibilities:Clean and maintain...
-
Custodial Services Worker
3 weeks ago
Chicago, Illinois, United States Aramark Full timeClean and Maintain Assigned AreasAs a Custodial Services Worker at Aramark, you will be responsible for cleaning and maintaining assigned areas to meet customer and client satisfaction. This includes adhering to established procedures to provide a safe working environment, properly cleaning and maintaining housekeeping equipment, and cleaning assigned areas...
-
Custodial Services Coordinator
3 weeks ago
Chicago, Illinois, United States PENN Entertainment Full timeWe're always looking for talented individuals who believe in having fun and making a difference in the entertainment industry. At PENN Entertainment, you'll be part of a dynamic team that's passionate about delivering exceptional guest experiences. Our fast-paced environment is driven by a diverse group of coworkers who are dedicated to helping people find...
-
Division Safety Manager
3 weeks ago
Chicago, Illinois, United States Clark Construction Group Full timeAbout the RoleThe Division Safety Manager is responsible for administering Clark's Safety, Health and Environmental program for their assigned business unit. This role works closely with business unit leadership and manages project safety managers.Key ResponsibilitiesOversee administration of Clark's Safety, Health and Environmental program for one business...
-
Project Manager for Health Division
3 weeks ago
Chicago, Illinois, United States American Institutes for Research Full timeProject Specialist Job DescriptionAmerican Institutes for Research is seeking a highly skilled Project Specialist to join our Health division. As a Project Specialist, you will play a critical role in the project management of medium to large projects under the guidance of project directors.Key Responsibilities:Develop and monitor project work plans for...
-
Custodial Team Member
4 weeks ago
Chicago, Illinois, United States SBM Management Services Full timeJob Summary:We are seeking a highly motivated and detail-oriented Custodial Team Member to join our team at SBM Management Services. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and sanitation of all areas assigned. Responsibilities: Perform janitorial duties, including cleaning and maintaining...
-
Custodial Worker
4 weeks ago
Chicago, Illinois, United States Chicago Public Schools Full timeJob SummaryAs a Custodial Worker with Chicago Public Schools, you will play a vital role in maintaining the cleanliness and safety of our schools' facilities. This is a hands-on position that requires attention to detail, physical stamina, and a commitment to delivering exceptional service.Key Responsibilities• Clean and maintain classrooms, offices,...
-
Division Administrator
4 weeks ago
Chicago, Illinois, United States Northwestern Medicine Full timeDivision AdministratorAt Northwestern Medicine, we are seeking a highly skilled Division Administrator to join our team. As a key member of our administrative staff, you will be responsible for managing the financial and operational aspects of our division, ensuring that we meet our institutional targets and provide high-quality patient care.Key...
-
Division Administrator Neurology
4 weeks ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob DescriptionThe Division Administrator reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.Responsibilities:Develop Budgets: Prepare and oversee the preparation...
-
Division Coordinator
4 weeks ago
Chicago, Illinois, United States Heartland Human Care Serv Full timeJob DescriptionDivision Coordinator - Heartland Human Care ServicesLocation: Chicago, ILSchedule: Hybrid, Monday to Friday (8:30am-5:00pm)Summary:As a Division Coordinator at Heartland Human Care Services, you will play a crucial role in ensuring the highest standards of internal auditing, staff compliance, and overall quality improvement. You will work...
-
Division Administrator
4 weeks ago
Chicago, Illinois, United States Northwestern Medicine Full timeJob Title: Division AdministratorAt Northwestern Medicine, we are seeking a highly skilled Division Administrator to join our team. As a key member of our administrative staff, you will play a critical role in supporting the financial and operational success of our division.Responsibilities:Develop and manage budgets for the division, ensuring alignment with...
-
Business Broker Division Manager
3 weeks ago
Chicago, Illinois, United States PROSPECT EQUITIES REAL ESTATE LLC Full timeJob DescriptionAbout the RoleProspect Equities Real Estate LLC is seeking an experienced Business Broker to lead our Business Brokerage division. As a key member of our team, you will be responsible for managing the growth and production of our Business Brokerage division. This is an exciting opportunity for a seasoned Business Broker to take on a leadership...
-
Division Coordinator
4 weeks ago
Chicago, Illinois, United States Heartland Human Care Serv Full timeJob DescriptionDivision Coordinator - Heartland Human Care ServicesLocation: Chicago, ILSchedule: Hybrid, Monday to Friday (8:30am-5:00pm)Summary:As a Division Coordinator at Heartland Human Care Services, you will play a crucial role in ensuring the highest standards of internal auditing, staff compliance, and overall quality improvement. You will work...
-
Senior Product Manager
4 weeks ago
Chicago, Illinois, United States Northern Trust Full timeAbout Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us numerous awards...
-
Division Director
4 weeks ago
Chicago, Illinois, United States Rush University Medical Center Full timeDivision Chief of Endocrinology OpportunityRush University Medical Center, a renowned academic and clinical institution, seeks a visionary leader to serve as Division Chief of Endocrinology within the Department of Internal Medicine.The successful candidate will provide strategic, innovative, and operational leadership, driving the clinical and academic...