Patient Service Representative

4 weeks ago


Wautoma, Wisconsin, United States ThedaCare Full time
About the Role

The Patient Service Representative plays a vital role in ensuring a seamless customer experience at ThedaCare. This administrative professional interacts with internal and external customers, collects and enters demographic, clinical, and billing information, and schedules patients according to established policies and procedures.

Key Responsibilities
  • Communicate effectively with customers to enhance their experience
  • Collect and enter accurate demographic, clinical, and billing information
  • Schedule patients efficiently and accurately
  • Proactively problem-solve access issues and adjust schedules as needed
  • Retrieve, file, or deliver patient information and records
  • Facilitate the flow of patient forms, letters, and data
  • Escalate issues and situations to other resources or departments as necessary
  • Maintain confidentiality of patient and proprietary ThedaCare information
Requirements
  • High School diploma or equivalent preferred
  • Must be 18 years of age
Work Environment
  • Works in a climate-controlled office environment
  • Frequent sitting with movement throughout the office space
  • Occasional contact with aggressive or combative customers
  • Frequent use of computers and keyboard
Additional Information

This is a float position, covering various locations and shifts as needed. May require working Saturdays and Sundays in the Walk-In Clinic.



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