Reservation Coordinator

3 weeks ago

Northport, New York, United States The Northport Hotel Full time
About The Northport Hotel

The Northport Hotel is a premier destination offering exceptional accommodations and world-class dining in a charming and historic setting. We pride ourselves on delivering personalized guest experiences and creating memorable stays for every guest.

">Job Summary

The Reservationist plays a crucial role in ensuring seamless guest experiences. This includes managing reservations efficiently, providing accurate information about our dining options, and identifying opportunities to upsell and promote special offers or upgrades.

">Key Responsibilities
  • Manage Guest Reservations: Handle all incoming inquiries related to room and dining reservations.
  • Provide Information: Offer detailed information about our dining options and available menus.
  • Maximize Bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
  • Input Reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
  • Coordinate with Departments: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.
  • Resolve Guest Inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
">Qualifications
  • Prior Experience: Previous experience in a reservationist or customer service role, preferably in the hospitality industry.
  • Technical Skills: Experience with OpenTable or other restaurant reservation systems.
  • Communication Skills: Strong written and verbal communication skills.
  • Multitasking: High attention to detail and ability to multitask in a fast-paced environment.
  • Candidate Profile: Friendly, professional, and team-oriented individual with a passion for hospitality.
">Benefits
  • Competitive Compensation: Competitive hourly wage or salary (approximately $18-$22 per hour) depending on experience.
  • Employee Discounts: Employee discounts on dining and accommodations.
  • Opportunities for Growth: Opportunities for career growth within the hotel.
  • Dynamic Work Environment: Supportive and dynamic work environment.