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VLT Operations Supervisor

2 months ago

Dayton, Ohio, United States PENN Entertainment Full time

Join Our Dynamic Team in the Gaming Sector

PENN Entertainment is seeking a skilled professional to take on the role of VLT Shift Manager. In this position, you will be instrumental in overseeing daily operations and delivering outstanding service to our patrons.

  • Lead and mentor team members while managing daily operational tasks.
  • Develop and implement effective staffing schedules.
  • Assist in budget management and ensure adherence to compliance standards.
  • Exemplify and promote high-quality customer service.
  • Oversee the maintenance of VLT machines and gaming apparatus.
  • Address customer inquiries and facilitate service recovery.
  • Formulate strategies aimed at enhancing revenue and managing expenses.
  • Foster team engagement and address employee feedback and concerns.
  • Ensure compliance with regulatory requirements and maintain confidentiality.

Required Qualifications:

  • Bachelor's degree or relevant experience in a similar role.
  • Excellent communication skills and proficiency in Microsoft Office.
  • Familiarity with VLT operations and regulations.
  • Proven ability to resolve conflicts and interact positively with others.
  • Willingness to work flexible hours across various shifts.

Become a part of the thrilling environment at PENN Entertainment