Client Relationship Manager

2 weeks ago


Miles City, Montana, United States US Foods Full time
Join Our Team of Food Professionals

The primary objective of this role is to cultivate and oversee both existing and prospective clients by marketing food and non-food products to meet sales and profitability targets.

Key Responsibilities:
  • Act as the main point of contact for customer relationships.
  • Engage customers through value-added selling techniques.
  • Utilize additional resources to maximize penetration opportunities and open new accounts.

Essential Duties:
  • Enhance customer relationships within a collaborative sales framework.
  • Coordinate deliveries according to the transportation department's schedule; address any issues that arise during the order fulfillment process.
  • Manage accounts receivable as needed, collaborating with the credit department and clients to ensure timely collection of outstanding balances.
  • Identify and develop new business opportunities by leveraging market intelligence and networking.
  • Stay informed about market trends, product developments, and competitor offerings; share insights with clients as part of the service provided.
  • Travel to meet with existing clients and prospects to ensure product delivery, which may involve lifting/carrying items up to 75 lbs.

Supervision:
No direct reports.

Relationships:
Internal: Collaborate with District Sales Manager, Regional Sales Manager, VP of Local Sales, Accounting/Credit Department, Merchandising and Marketing, Operations, and Customer Contact.
External: Engage with customers, vendors, and potential clients.

Work Environment:
Regularly work outside the office, visiting clients in varying weather conditions.

Minimum Qualifications:
  • Preferred 1+ year of sales experience.
  • Experience in foodservice, culinary, restaurant management, or hospitality is advantageous.
  • Strong oral and written communication skills, along with effective presentation abilities.
  • Ability to build relationships and initiate cold calls to generate new business.
  • Exceptional customer service and interpersonal skills.
  • Results-oriented with a competitive mindset.
  • Strong problem-solving, organizational, and negotiation skills.
  • Team-oriented approach to collaborating with internal and external stakeholders.
  • Proficient in Microsoft Office and experienced with Customer Relationship Management tools.

Education:
High School Diploma or equivalent required.

Licenses:
Valid driver's license required with a clean motor vehicle record.

Physical Qualifications:
Must be capable of performing the following physical activities:
  • Stand: Frequently
  • Walk: Frequently
  • Drive Vehicle: Frequently
  • Sit: Frequently
  • Lifting: Up to 75 lbs occasionally

EOE: We are an equal opportunity employer.

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