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Customer Service Representative

2 months ago

Ketchikan, Alaska, United States Alaska Airlines Full time

Alaska Airlines Job Description

**Job Summary**

As a Customer Service Agent at Alaska Airlines, you will be responsible for providing exceptional customer service to our guests. This role involves responding to inquiries, performing tasks in ticketing, check-in, and boarding areas, selling tickets, and ensuring cabin accommodations.

**Key Responsibilities**

* Respond to guest inquiries and resolve issues in a timely and professional manner
* Perform various tasks in ticketing, check-in, and boarding areas to ensure smooth operations
* Sell tickets and ensure cabin accommodations for our guests
* Evaluate and prepare flights by arranging seat assignments, coordinating special meals, and upgrades
* Process and secure passenger luggage

**Requirements**

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong knowledge of airline operations and customer service principles

**What We Offer**

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.