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Lead Commercial Field Technician
2 months ago
The Lead Commercial Field Technician plays a crucial role in the installation, upkeep, and troubleshooting of Summit Broadband's cable television, internet, and telephone services tailored for business clientele. This position is offered through Aspire Communications, functioning as a subcontractor for Summit Broadband. We are in search of a skilled leader to guide our commercial team effectively.
Key ResponsibilitiesCommunication and Coordination:
- Act as the primary liaison for communication with the management team.
- Delegate and oversee tasks assigned to internal technicians, ensuring efficient job allocation and completion.
Project Management:
- Track and document project details, including monitoring technicians' daily work hours.
- Ensure timely and accurate reporting of project progress and job completion.
Technical Support:
- Serve as the main contact for internal technicians, offering troubleshooting assistance and resolving technical challenges.
- Supervise the installation, configuration, and maintenance of cable television, internet, and telephone systems at client locations.
Cable System Oversight:
- Conduct cable splicing, termination, and system testing to ensure optimal performance and reliability.
- Diagnose and rectify any issues within the cable system to maintain peak functionality.
Customer Assistance:
- Deliver technical support to clients facing service disruptions, ensuring high customer satisfaction levels.
- Address client inquiries and concerns in a prompt and professional manner.
Inventory Management:
- Oversee the inventory of essential supplies and equipment.
- Procure supplies as necessary to maintain operational efficiency.
Training and Development:
- Provide training and mentorship to technicians and staff, promoting skill enhancement and adherence to best practices.
Technology Updates:
- Stay abreast of emerging technologies and industry trends.
- Implement necessary upgrades or modifications to enhance the cable system and service delivery.
Travel Requirements:
- Regular travel may be required for installations and support.
To excel in this position, a Lead Commercial Field Technician should possess robust technical expertise and the capability to work with diverse equipment and tools. Strong problem-solving abilities and the capacity to work both independently and collaboratively are essential. Excellent communication skills are also vital, as interaction with clients and team members to resolve issues is a key aspect of the role.
Job TypeFull-time
Benefits- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
- Demonstrated experience in cable system installation, maintenance, and troubleshooting.
- Strong organizational and communication skills.
- Physical capability to bend, squat, and lift.
- Ability to manage multiple tasks and projects effectively.
- Proficiency in technical support and customer service.
- Valid driver's license and willingness to travel regularly.