Diagnostic Equipment Installation and Maintenance Expert
2 weeks ago
Estimated Salary: $85,000 - $105,000 per year
About WerfenAs a leading company in the diagnostic industry, Werfen operates globally, serving customers in over 30 countries and more than 100 territories through distributors. Founded in 1966 in Barcelona, Spain, Werfen has grown into a family-owned, innovative business with a diverse workforce of over 7,000 employees worldwide.
We focus on rapidly evolving areas like Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant, providing cutting-edge solutions for healthcare professionals. Our commitment to quality, customer satisfaction, and innovation drives our success.
About the RoleThis position is an exciting opportunity to join our North American Field Service team, working closely with customers to retain and expand our market share. As a Technical Field Service Specialist, you will perform critical tasks such as installations, repairs, preventative maintenance, and product enhancements on complex diagnostic equipment.
You will be responsible for meeting key performance indicators while controlling costs and achieving revenue targets. Your strong communication and problem-solving skills will enable you to deliver exceptional customer service, build lasting relationships, and collaborate with colleagues to drive business results.
Duties and Responsibilities- Customer Engagement: Build and maintain strong relationships with customers, ensuring their needs are met and exceeding their expectations.
- Troubleshooting and Resolution: Analyze technical issues, identify root causes, and implement effective solutions to minimize downtime and maximize efficiency.
- Collaboration and Communication: Work closely with sales, applications, and other teams to ensure seamless communication and coordination, driving business growth and customer satisfaction.
- Quality Assurance: Ensure compliance with quality, regulatory, and service policies, maintaining accurate records and adhering to company standards.
- Education: Associate's degree in Electronics, Medical Technology, Biomedical Engineering, or related industry training required. Equivalent experience may be considered in lieu of a degree.
- Experience: Minimum 3 years of experience in a technical/support role (industry, military, and/or customer-facing).
- Skills and Knowledge: Strong organizational and time management skills, ability to work independently, and proficiency in using personal computers, Windows Operating Systems, Lab Information Systems, and Microsoft Office 365.
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