Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly organized and detail-oriented Data Entry & Customer Service professional to join our team at Westlake Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring seamless communication with our customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Enter data accurately and efficiently into our system
- Communicate with customers via phone, email, and mail to ensure timely and effective communication
- Process customer information and update records as necessary
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date on company products and services to provide accurate information to customers
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic computer skills and knowledge of data entry software
What We Offer:
- Competitive hourly rate: $18-$21 per hour
- Full-time benefits, including medical, dental, and vision insurance
- 401(k) matching and employee stock ownership program
- Flexible spending account and wellness programs
- Opportunities for career growth and professional development
Work Environment:
Our office is a fast-paced environment with a high volume of customer calls and emails. We are looking for a team player who is able to work effectively in a dynamic environment and provide exceptional customer service.
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