Customer Service Representative

1 month ago


San Diego, California, United States Westlake Services Full time
Job Title: Data Entry & Customer Service

Job Summary:

We are seeking a highly organized and detail-oriented Data Entry & Customer Service professional to join our team at Westlake Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring seamless communication with our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter data accurately and efficiently into our system
  • Communicate with customers via phone, email, and mail to ensure timely and effective communication
  • Process customer information and update records as necessary
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on company products and services to provide accurate information to customers

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of data entry software

What We Offer:

  • Competitive hourly rate: $18-$21 per hour
  • Full-time benefits, including medical, dental, and vision insurance
  • 401(k) matching and employee stock ownership program
  • Flexible spending account and wellness programs
  • Opportunities for career growth and professional development

Work Environment:

Our office is a fast-paced environment with a high volume of customer calls and emails. We are looking for a team player who is able to work effectively in a dynamic environment and provide exceptional customer service.



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