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Service Technician

2 months ago

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Job Summary

United Gaming, LLC is seeking a highly skilled Service Technician - Special Projects to join our team. As a Service Technician - Special Projects, you will be responsible for installing and repairing gaming devices in designated locations.

Key Responsibilities
  • Equipment Installation: Complete assigned equipment installs in designated locations, ensuring timely and efficient completion of tasks.
  • Warehouse Preparation: Assist in warehouse prep of equipment for installs, ensuring all necessary materials are available.
  • Service Calls: Respond to assigned service calls for equipment repairs in a timely manner, providing excellent customer service.
  • Communication: Communicate with supervisor and team to efficiently manage assignments, ensuring seamless workflow.
  • Troubleshooting: Troubleshoot gaming devices and repair as needed, utilizing technical expertise to resolve issues.
  • Inventory Management: Manage inventory of the route vehicle to ensure parts are available when needed, minimizing downtime.
  • Customer Interaction: Interact with clerks, management, and customers to solve issues as they arise, providing exceptional customer service.
  • Documentation: Complete all necessary documentation for device entry and logs, maintaining accurate records.
  • Auditing and Diagnostic Work: Perform auditing and diagnostic work on equipment, identifying areas for improvement.
  • Delivery: Deliver product from company location to customer locations, ensuring timely and efficient delivery.
Requirements
  • Experience: Minimum of one to three years relevant experience in a technical or customer-facing role.
  • Communication Skills: Ability to understand and follow written and verbal instructions, with strong organizational, problem-solving, and analytical skills.
  • Technical Skills: Proficient with basic PC skills, with ability to learn and adapt to new technologies.
  • Age and Background Check: Must be 21 years of age, pass a background check, and pass a drug test.
  • Driver's License: Valid driver's license, with clean driving record.
  • Availability: Must have a flexible work schedule availability, including some evenings and weekends.
Work Environment
  • Physical Demands: Frequently required to stand, utilize hand and finger dexterity, talk or hear, lift/push lightweights up to 150 lbs, and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Driving: Frequently required to drive over 150 miles in a given day.

United Gaming, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.