Store Manager Trainee

4 days ago


Rochester Hills, Michigan, United States Insomnia Cookies Full time
Store Manager in Training Opportunity

Insomnia Cookies is seeking a highly motivated and experienced individual to join our team as a Store Manager in Training. As a key member of our store operations team, you will be responsible for leading and developing a team of hourly staff, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Lead and develop a team of 2-5 hourly staff, providing coaching and training to ensure excellent customer service and sales performance.
  • Perform as Manager-on-Duty during scheduled shifts, overseeing store operations and making decisions to drive sales and customer satisfaction.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling, ensuring seamless store operations.
  • Conduct initial interviews for potential new hires, ensuring a strong fit for our company culture and values.
  • Upsell and promote Insomnia Cookies' products, driving sales growth and customer loyalty.
Requirements:
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Today, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible".



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