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Customer Service Representative

2 months ago

Meridian, Idaho, United States Kroger Full time
{"Job Title": "Home Hardlines/Clerk", "Job Description": "Key Responsibilities

As a Home Hardlines/Clerk, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return. You will assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.

Key Performance Indicators
  • Promote trust and respect among associates
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Offer product samples to help customers discover new items or products they inquire about
  • Inform customers of Drug GM and Home specials
  • Recommend Drug GM and Home items to customers to ensure they get the products they want and need
  • Review \"sell by\" dates and take appropriate action
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Display a positive attitude
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Requirements
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math; counting, addition, and subtraction
About Us

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family.", "Language Code": "en-US"}