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Community Warranty Manager

1 month ago

Phoenix, Arizona, United States Taylor Morrison Full time
Job Profile Summary

As a Community Warranty Manager at Taylor Morrison, you will be responsible for delivering exceptional customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Key Responsibilities
  • Become proficient in data entry into BuildPro, our proprietary software.
  • Conduct Taylor Morrison procedures for home reviews to ensure accuracy and completeness.
  • Address new and current homeowner's concerns, demonstrating the highest level of knowledge and customer satisfaction in a prompt and courteous manner, relating to warranty items that need repair within the parameters of the Warranty Program.
  • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements to provide expert guidance to homeowners.
  • Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately, including visiting the homeowner to ensure the validity of the service requested.
  • Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home, ensuring timely completion and customer satisfaction.
  • Input and dissemination of warranty tickets and home reviews into BuildPro, distributing to appropriate personnel for completion.
  • Manage all escalated customer calls, including documentation, follow-up, and work to assure closure on every claim.
  • Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required.
  • Process check requests for building permits and prepare permit submittals and applications.
  • Complete customer service requests timely and accurately, ensuring high levels of customer satisfaction.
  • Order, update, and distribute construction-related forms.
  • Prepare and submit building permits, ensuring compliance with regulatory requirements.
  • Perform other duties as assigned, supporting the Customer Service department in achieving its goals and objectives.
Requirements
  • High School Graduate and a minimum of 18 months of current or recent experience in a customer service-related position, with 1 year experience in residential construction preferred.
  • Excellent communication skills and ability to ensure customer satisfaction.
  • Computer skills and ability to adapt to company systems.
  • Possess time management skills and be highly organized and detail-oriented.
  • Problem-solving ability and ability to multi-task and remain focused.
  • Ability to travel locally to meet with homeowners, as needed.
Physical Demands
  • Must be able to remain in a stationary position up to 50% of the time.
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Taylor Morrison is an equal opportunity employer. We do not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, or veteran status.