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IT Support Specialist

2 months ago

South Old Bridge, New Jersey, United States Armstrong Receivable Management Full time
Job Title: IT Support Specialist

Armstrong Receivable Management is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.

Key Responsibilities:
  • Identify and procure hardware and software needed to satisfy user requirements
  • Monitor ticket tracking system and respond to incoming requests for help via all supported methods
  • Install hardware and peripheral components, load software packages, and assist in customizing existing programs
  • Provide telephone, in-person, and online support to end-users
  • Troubleshoot issues related to hardware, access, software, or network problems
  • Assist in vendor relationship management tasks and maintain Azure systems
  • Ensure internet security software is updated and running properly on all endpoints
Requirements:
  • 2-5 years of experience as an IT support specialist
  • In-depth knowledge of computer hardware, software, and networks
  • Strong understanding of Microsoft operating systems, Active Directory, and Office 365
  • Ability to determine IT needs and train end-users
  • Proficiency in IT helpdesk software and experience in documenting processes and monitoring performance metrics
  • Exceptional interpersonal and communication skills
Benefits:
  • Salary: $55,000 - $65,000 per year (DOE)
  • Benefit package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy - start with 18 days per year
  • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.