Membership Engagement Specialist

3 weeks ago


Gig Harbor, Washington, United States YMCA of Pierce and Kitsap Counties Full time
Join Our Team

We are excited to announce a part-time opportunity for a Member Services Representative at Tom Taylor Family YMCA in Gig Harbor, WA. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.

Key Responsibilities
  • You will be responsible for greeting and assisting all members, potential members and staff in a courteous, professional and friendly manner.
  • Providing excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Assisting with basic membership transactions and responding to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.
Benefits and Compensation
  • A competitive hourly rate of $17.00 - $17.28 per hour, depending on qualifications.

    All YMCA Employees receive the below benefits:
    • A Personal YMCA membership and YMCA360 virtual streaming membership
    • Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
    • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
    • Professional training, education, and certification opportunities
    • 20% discount on YMCA programs, childcare services and merchandise


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