Booking Operations Specialist

2 days ago


Charlotte, North Carolina, United States STWHJ Full time

Salary: $60,000 - $80,000 per year

As a Booking Operations Specialist at STWHJ, you will play a critical role in coordinating and managing client bookings, ensuring accurate and timely reservations. Your attention to detail and excellent communication skills will enable you to build strong relationships with clients and vendors alike.

About the Role:

We are seeking an organized and customer-focused individual to support our team in delivering top-notch service. Your responsibilities will include coordinating arrangements, assisting clients with itinerary changes, communicating with vendors, and tracking booking details.

Key Responsibilities:

  • Coordinate and book travel arrangements, including flights, accommodations, and car rentals
  • Assist clients with itinerary changes, cancellations, and re-bookings as needed
  • Communicate with vendors and suppliers to ensure accurate and timely bookings
  • Provide excellent customer service and maintain strong relationships with clients
  • Track and manage booking details, invoices, and payments

Qualifications:

  • Previous experience in booking, reservations, or customer service
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to handle high-pressure situations with professionalism
  • Proficiency with booking software and management systems is a plus


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