Oncology Care Navigator

3 weeks ago


Glendale, Arizona, United States OPN Healthcare Full time
Job Summary

The Patient Care Coordinator plays a vital role in ensuring the best patient experience by assisting patients and their families in accessing care and services from participating physicians within Oncology Physicians Network (OPN). This position requires excellent communication skills and experience in coordinating care for patients. Key responsibilities include interacting with various stakeholders, including physicians and their office staff, medical group clients, and OPN's network operations team.

Essential Duties and Responsibilities
  • Answer phone calls and emails from patients, their families, and physician offices to provide timely support and guidance.
  • Maintain open lines of communication with medical group clients, physician offices, and departments within OPN to ensure seamless coordination of care.
  • Monitor and maintain reports related to patient care and grievances, providing regular updates to management.
  • Collaborate with teams to gather information from physician offices and medical group clients as it relates to patient care coordination.
  • Provide exceptional customer service to ensure the highest level of satisfaction among patients and families.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications. Bonus Structure: Eligible employees can earn up to 15% annual bonus based on individual and team performance.

Education and/or Work Experience Requirements
  • Bachelor's degree in healthcare or a related field of study is required. A Master's degree is preferred.
  • A minimum of 5 years of experience in customer service or healthcare is highly desired. Oncology experience is a plus.
  • Excellent verbal and written communication skills are essential for success in this role.


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