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Customer Support Renewal Coordinator
2 months ago
Job Summary:
Hobart Service is seeking a highly organized and detail-oriented individual to join our team as a Sales Contract Renewal Specialist. As a key member of our customer support team, you will be responsible for handling a wide range of customer inquiries and orders, ensuring timely and accurate processing and resolution.
Key Responsibilities:
- Handle customer calls and emails, responding to inquiries and resolving issues in a professional and courteous manner.
- Accurately enter customer orders from various sales channels, ensuring timely and accurate processing.
- Maintain customer requirements and pricing, ensuring up-to-date information and accurate records.
- Monitor and maintain EDI order systems, ensuring seamless communication with customers and internal teams.
- Develop and implement effective follow-up strategies to ensure customer satisfaction and loyalty.
- Collaborate with internal teams, including sales and product lines, to ensure seamless communication and resolution of customer issues.
- Provide product knowledge and support to customers, answering questions and resolving issues related to product use and care.
- Manage multiple priorities and tasks, ensuring timely and accurate completion of responsibilities.
Requirements:
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
- Knowledge of customer service principles and practices, with a focus on providing exceptional customer experiences.
- Ability to learn and adapt to new systems and processes, with a strong focus on continuous improvement.