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Customer Support Renewal Coordinator

2 months ago


Troy Ohio, United States Hobart Service Full time

Job Summary:

Hobart Service is seeking a highly organized and detail-oriented individual to join our team as a Sales Contract Renewal Specialist. As a key member of our customer support team, you will be responsible for handling a wide range of customer inquiries and orders, ensuring timely and accurate processing and resolution.

Key Responsibilities:

  • Handle customer calls and emails, responding to inquiries and resolving issues in a professional and courteous manner.
  • Accurately enter customer orders from various sales channels, ensuring timely and accurate processing.
  • Maintain customer requirements and pricing, ensuring up-to-date information and accurate records.
  • Monitor and maintain EDI order systems, ensuring seamless communication with customers and internal teams.
  • Develop and implement effective follow-up strategies to ensure customer satisfaction and loyalty.
  • Collaborate with internal teams, including sales and product lines, to ensure seamless communication and resolution of customer issues.
  • Provide product knowledge and support to customers, answering questions and resolving issues related to product use and care.
  • Manage multiple priorities and tasks, ensuring timely and accurate completion of responsibilities.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
  • Knowledge of customer service principles and practices, with a focus on providing exceptional customer experiences.
  • Ability to learn and adapt to new systems and processes, with a strong focus on continuous improvement.