Hotel Front Desk Representative

12 hours ago


Hazleton, Pennsylvania, United States Hampton Inn JupiterJuno Beach Full time
Job Summary

As a Hotel Front Desk Agent, you will be responsible for providing exceptional guest service, processing reservations, and coordinating guest services through various departments. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide courteous and efficient guest service, responding promptly to inquiries, requests, and complaints.
  • Coordinate the delivery of guest services, including room assignments, wake-up calls, and special requests.
  • Process all incoming and outgoing reservation and cancellation requests in a timely manner.
  • Check-in and check-out departing guests, following established procedures and policies.
  • Maximize room revenue and occupancy levels through suggestive selling and upselling opportunities.
  • Apply knowledge of marketing programs and promotions to enhance the guest experience.
  • Handle departmental accounting, including cash handling, guest accounts, and credit transactions.
  • Maintain accurate records and reports, including room inventory, guest information, and departmental metrics.
  • Operate PBX equipment, handle incoming and outgoing calls, and page guests as needed.
  • Perform designated training and maintenance tasks, including system updates and troubleshooting.
  • Monitor in-house computer accuracy to ensure maximum occupancy and revenue.
  • Examine daily reservations for accuracy and completeness.
  • Comply with hotel security and emergency procedures, as well as operational policies and procedures.
  • Participate in MOD schedule and contribute to the smooth operation of the department and hotel.
Requirements
  • High school graduate or equivalent.
  • Previous hotel front office experience preferred, but not required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Knowledge of hotel operations, including reservations, guest registration, and concierge services.
  • Ability to handle guest complaints and resolve issues in a professional manner.


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