Hotel Front Desk Representative
12 hours ago
As a Hotel Front Desk Agent, you will be responsible for providing exceptional guest service, processing reservations, and coordinating guest services through various departments. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Provide courteous and efficient guest service, responding promptly to inquiries, requests, and complaints.
- Coordinate the delivery of guest services, including room assignments, wake-up calls, and special requests.
- Process all incoming and outgoing reservation and cancellation requests in a timely manner.
- Check-in and check-out departing guests, following established procedures and policies.
- Maximize room revenue and occupancy levels through suggestive selling and upselling opportunities.
- Apply knowledge of marketing programs and promotions to enhance the guest experience.
- Handle departmental accounting, including cash handling, guest accounts, and credit transactions.
- Maintain accurate records and reports, including room inventory, guest information, and departmental metrics.
- Operate PBX equipment, handle incoming and outgoing calls, and page guests as needed.
- Perform designated training and maintenance tasks, including system updates and troubleshooting.
- Monitor in-house computer accuracy to ensure maximum occupancy and revenue.
- Examine daily reservations for accuracy and completeness.
- Comply with hotel security and emergency procedures, as well as operational policies and procedures.
- Participate in MOD schedule and contribute to the smooth operation of the department and hotel.
- High school graduate or equivalent.
- Previous hotel front office experience preferred, but not required.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Knowledge of hotel operations, including reservations, guest registration, and concierge services.
- Ability to handle guest complaints and resolve issues in a professional manner.
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Hotel Front Desk Representative
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Hotel Front Desk Representative
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Hotel Front Desk Representative
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Hazleton, Pennsylvania, United States Hampton Inn JupiterJuno Beach Full timeJob Summary:As a Hotel Front Desk Agent at Hampton Inn Jupiter/Juno Beach, you will be responsible for providing exceptional guest service by responding promptly and efficiently to inquiries, requests, and complaints. You will also coordinate the delivery of guest services by other hotel departments and outside businesses, process all incoming and outgoing...
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Hotel Front Desk Representative
2 weeks ago
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Hotel Front Desk Representative
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Housekeeping Supervisor
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