Order Fulfillment Logistics Manager
3 days ago
A leading green energy company is seeking an experienced Order Fulfillment Manager to oversee all aspects of our order fulfillment process.
About the RoleThis full-time permanent position in the Manufacturing industry offers a dynamic opportunity to lead and manage all aspects of order fulfillment operations, ensuring operational efficiency, customer satisfaction, and overall business growth.
Responsibilities- Manage order processing, shipping, and delivery to ensure timely and accurate delivery of products to customers.
- Implement and maintain efficient order management systems using ERP and CRM tools to streamline processes and improve operational efficiency.
- Develop and implement strategies to optimize customer satisfaction and operational efficiency.
- Collaborate closely with sales, customer service, and operations teams to ensure seamless coordination and execution of order fulfillment processes.
- Monitor and manage inventory levels to ensure optimal stock availability and minimize out-of-stock situations.
- Lead and manage a team of order fulfillment staff, providing guidance, training, and support to ensure high performance and productivity.
- Provide exceptional customer service, addressing and resolving customer queries and issues in a timely and professional manner.
- Analyze order fulfillment metrics and KPIs, providing regular reports to senior management and making recommendations for improvements.
- Ensure compliance with all industry regulations and safety standards.
- Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field.
- Minimum 5 years of experience in order fulfillment, operations, or a similar role in the Manufacturing industry.
- Proficiency in ERP and CRM systems.
- Strong leadership skills with a track record of managing and motivating teams to achieve high performance.
- Exceptional customer service skills with the ability to resolve issues swiftly and professionally.
- Solid understanding of eCommerce and online order management systems.
- Excellent analytical skills with the ability to analyze data, identify trends, and make strategic decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work in a fast-paced, high-pressure environment, managing multiple tasks simultaneously.
- $80,000 - $110,000 per year.
- Cutting-Edge Projects
- Focus on Environmental Sustainability
- Excellent Pay and Benefits
- Flexible Work/Life Balance
- Unmatched Culture
We are a forward-thinking company always continuing to grow, innovate, and do right by its employees and customers.
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