Order Fulfillment Logistics Manager

3 days ago


Albuquerque, New Mexico, United States Jobot Full time
Job Opportunity

A leading green energy company is seeking an experienced Order Fulfillment Manager to oversee all aspects of our order fulfillment process.

About the Role

This full-time permanent position in the Manufacturing industry offers a dynamic opportunity to lead and manage all aspects of order fulfillment operations, ensuring operational efficiency, customer satisfaction, and overall business growth.

Responsibilities
  • Manage order processing, shipping, and delivery to ensure timely and accurate delivery of products to customers.
  • Implement and maintain efficient order management systems using ERP and CRM tools to streamline processes and improve operational efficiency.
  • Develop and implement strategies to optimize customer satisfaction and operational efficiency.
  • Collaborate closely with sales, customer service, and operations teams to ensure seamless coordination and execution of order fulfillment processes.
  • Monitor and manage inventory levels to ensure optimal stock availability and minimize out-of-stock situations.
  • Lead and manage a team of order fulfillment staff, providing guidance, training, and support to ensure high performance and productivity.
  • Provide exceptional customer service, addressing and resolving customer queries and issues in a timely and professional manner.
  • Analyze order fulfillment metrics and KPIs, providing regular reports to senior management and making recommendations for improvements.
  • Ensure compliance with all industry regulations and safety standards.
Requirements
  • Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field.
  • Minimum 5 years of experience in order fulfillment, operations, or a similar role in the Manufacturing industry.
  • Proficiency in ERP and CRM systems.
  • Strong leadership skills with a track record of managing and motivating teams to achieve high performance.
  • Exceptional customer service skills with the ability to resolve issues swiftly and professionally.
  • Solid understanding of eCommerce and online order management systems.
  • Excellent analytical skills with the ability to analyze data, identify trends, and make strategic decisions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Ability to work in a fast-paced, high-pressure environment, managing multiple tasks simultaneously.
What We Offer
  • $80,000 - $110,000 per year.
  • Cutting-Edge Projects
  • Focus on Environmental Sustainability
  • Excellent Pay and Benefits
  • Flexible Work/Life Balance
  • Unmatched Culture

We are a forward-thinking company always continuing to grow, innovate, and do right by its employees and customers.



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