Veterinary Client Relations Specialist

2 weeks ago


New Orleans, Louisiana, United States MedVet Full time

About MedVet:
MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services across the nation. Our mission is to ensure that our patients receive the most advanced medical treatments and innovations available.

Role Overview:
We are in search of a dedicated Client Service Representative (CSR) who will be the first point of contact for our clients, delivering exceptional service to ensure that every interaction is handled with care and efficiency throughout their experience with us.

Key Responsibilities:
- Welcome and check-in clients and their pets
- Manage incoming calls and direct them appropriately
- Accompany clients and their pets to examination rooms
- Organize and maintain medical records, charts, and correspondence
- Discuss payment options and process transactions
- Ensure a tidy and welcoming lobby environment

Qualifications:
- Ability to maintain composure in high-pressure and emotional situations
- Strong verbal and written communication skills
- Exceptional client service abilities and telephone etiquette
- Attention to detail and self-motivation, with the capacity to work both independently and as part of a team
- A sense of urgency in a fast-paced setting
- Flexibility in work hours and willingness to work additional hours as needed
- Critical thinking skills with the ability to anticipate needs across departments
- Proficiency in general computer applications, including Microsoft Word and Excel
- Previous experience in a veterinary environment is preferred

Benefits:
- Opportunities for career advancement and personal growth
- Comprehensive health insurance coverage
- Vision and dental plans
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- 401k plan with employer matching
- Paid Time Off (PTO)
- Shift differentials and on-call compensation
- Uniform allowance
- Employee discounts on pet services and insurance
- Options for short-term disability, life, and accident insurance, along with company-paid long-term disability
- Continuing education opportunities and support programs

MedVet is proud to be an equal opportunity employer and a drug-free workplace. Employment is contingent upon passing a drug screening and background check.



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