Night Audit Hotel Supervisor

4 weeks ago

Hazard, Kentucky, United States VP Management LLC Full time
Job Summary:

The Night Audit at Hazard Hotel is responsible for overseeing and managing all aspects of the hotel during the night shift. This is a full-time, individual contributor position located in a dynamic environment.

The ideal candidate for this role will have prior experience in the hospitality or restaurant industry and possess excellent communication and organizational skills.


Key Responsibilities:

  • Manage the front desk and provide exceptional customer service to guests during the night shift.
  • Perform accurate and efficient checkins and checkouts for hotel guests.
  • Handle guest inquiries and complaints, and resolve issues in a timely and professional manner.
  • Conduct night audits to ensure accuracy of room rates, charges, and revenue.
  • Prepare daily reports, including occupancy and revenue, and distribute to appropriate departments.
  • Manage all aspects of the hotel during the night shift, including security, maintenance, and housekeeping.
  • Ensure compliance with all hotel policies and procedures.
  • Process payments and cash handling accurately and in accordance with company policies.
  • Assist in training and supervising front desk staff as needed.
  • Maintain a clean and organized work environment.

Requirements:

  • High school diploma or equivalent. College degree in hospitality management or related field preferred.
  • Prior experience in the hospitality or restaurant industry, preferably in a night audit or front desk position.
  • Strong communication and customer service skills.
  • Excellent time management and organizational skills.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in computer systems, including Microsoft Office and property management software.
  • Flexible schedule, including weekends and holidays.
  • Must be able to pass a background check.

EEOC Statement:
VP Management is an equal opportunity employer. We recruit, market, hire, train, transfer, promote, and pay without regard to race, color, creed, gender or sex, religion, age, marital status, national origin, disability, sexual orientation, or any other basis prohibited by applicable law. We are committed to providing a fair and inclusive work environment for all employees.

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