Hannaford Customer Service Lead Position

4 weeks ago

Belfast, Pennsylvania, United States Hannaford Full time
About Hannaford Supermarkets

Hannaford Supermarkets has a rich history dating back to 1883 as a fresh produce vendor in Portland, Maine. Today, we continue to connect with our early roots as a local market, actively seeking out farmers and producers to join our Local program. Our commitment to sourcing fresh foods from local suppliers is core to our business model and reflects our dedication to preserving farmland, supporting local traditions, and creating local jobs.

Job Description

The Customer Service Lead plays a critical role in ensuring the smooth operation of our front-end and service desk/kiosk areas. This position involves observing and following all company policies and procedures, maintaining a neat and well-groomed appearance, and assigning tasks to associates during idle periods. Additionally, the Customer Service Lead will assist in special projects, support safety standards, and secure the front-end change drawer at all times.

Key Responsibilities
  1. Observe and follow all company policies and established procedures.
  2. Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  3. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  4. Assist in special projects and perform other functions as assigned by supervision.
  5. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  6. Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  7. Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  8. Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  9. Frequently, perform cashier and/or bagging functions
  10. Frequently, perform service desk/kiosk and if trained, bookkeeper functions
  11. Perform all other duties as assigned.
Requirements
  1. Effective communication and customer service skills.
  2. Must meet minimum age requirements to perform specific job functions (18 years of age).
  3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  4. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
  5. Completed Cashier/Service Associate and Service Desk/Kiosk training packets for Service Desk/Kiosk Stores.
  6. Completed Cashier (non-service desk/kiosk) training packet for Non-Service Desk/Kiosk Stores.
Physical Requirements
  1. Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  2. Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  3. Push or pull up to 75 pounds on occasion.
  4. Work in and out of inclement weather when necessary.
  5. Gather up to five shopping carts and push them to designated areas.
  6. Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  7. Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
Estimated Salary Range

$40,000 - $60,000 per year

Benefits

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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