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Technical Services Analyst

2 months ago

Newport Beach, United States Bristol Management Services Full time
Position Overview:
As an integral part of our organization, the IT Support Specialist at Bristol Management Services will manage the planning, execution, and maintenance of information technology systems across both operational and administrative environments. You will work closely with users to troubleshoot and resolve technical challenges related to hardware, software, and networking, ensuring optimal functionality of IT services.

Key Responsibilities:
  • Diagnose and address technical issues affecting hardware, software, and network systems for end-users.
  • Provide both on-site and remote technical assistance to facilitate uninterrupted IT operations.
  • Oversee the management and upkeep of IT infrastructure, including servers, workstations, and networking devices.
  • Conduct regular system updates, patches, and backups to maintain performance and security standards.
  • Install, configure, and sustain network systems, including local area networks (LANs), wide area networks (WANs), and wireless setups.
  • Monitor network efficiency and resolve connectivity challenges.
  • Assist in the strategizing and execution of IT projects and initiatives.
  • Collaborate with various departments to assess business requirements and devise IT solutions.
  • Maintain comprehensive documentation of IT processes, methodologies, and system configurations.
  • Ensure adherence to IT policies, procedures, and security protocols.
  • Facilitate training sessions for users on new systems, software, and best practices in IT.
  • Develop and refresh training materials and user guides.
  • Implement essential security measures to safeguard IT systems, networks, and data.
  • Ensure that backup strategies and recovery plans are current and effective.
  • Supervise the installation, configuration, and maintenance of hardware and software.
  • Utilize hand and power tools for equipment repair and assembly.
  • Physically manage tasks such as climbing ladders and lifts as needed.
  • Oversee inventory management and procurement of IT equipment and software licenses.
  • Conduct physical tasks to access and service IT equipment at various locations.
  • Analyze business workflows and propose IT solutions to enhance operational efficiency.
  • Engage with stakeholders to identify and implement technological enhancements.
  • Perform additional duties as assigned by management.
Core Competencies:
  • Strong analytical and problem-solving abilities.
  • Proficient in troubleshooting hardware and software issues.
  • Expertise in network setup and monitoring.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • In-depth understanding of IT security practices and data protection.
  • Experience with IT service management frameworks.
  • Knowledge of system administration and maintenance.
  • Ability to document technical processes clearly.
  • Proficient in training and supporting end-users.
  • Strong organizational skills and attention to detail.
  • Capability to work independently and collaboratively.
  • Familiarity with business analysis and process improvement methodologies.
Travel Requirements:
This role necessitates a valid driver's license and may involve travel to various local sites up to 40% of the time, with occasional overnight travel.

Preferred Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • 4+ years of experience in IT support, system administration, or network management.
  • Experience in a manufacturing or industrial setting, particularly in the concrete sector.
  • Proficiency with Windows operating systems.
  • Experience in conducting user training and developing instructional materials.
  • Demonstrated ability to effectively manage IT projects.
  • Familiarity with electrical principles and safety standards.
  • Knowledge of business intelligence tools.
  • Understanding of structured cabling systems.
  • Familiarity with virtualization technologies and firewalls.
Physical Demands and Work Environment:
This position operates in a professional office environment and may require the use of standard office equipment. Reasonable accommodations may be made for individuals with disabilities. The role involves regular communication and may require lifting, bending, and climbing to perform IT-related tasks at various locations.