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Service Center Associate

2 months ago

Cleveland, Tennessee, United States AppliancePartsPros Full time

About Us:
AppliancePartsPros is a reputable national online retailer established to cater to the needs of do-it-yourself enthusiasts. Our foundational values emphasize Service, Company and Personal Growth, Teamwork, Initiative, Communication, and Passion. We foster an environment where our team members interact more like family than mere colleagues. Our commitment to customer loyalty, team collaboration, and a robust company culture drives our success. We take pride in our personal and professional growth within the AppliancePartsPros family, balancing hard work with the importance of camaraderie and enjoyment in our daily tasks.

Achievements:
We have been honored with BizRate's esteemed "Circle of Excellence" Platinum Award for twelve consecutive years and have received an EXCELLENT rating from STELLAService. Additionally, we have been recognized as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our mission is to achieve success through exceptional customer service, innovation, quality, and a relentless pursuit of growth and learning opportunities, all while maintaining a steadfast commitment to our customers and team.

Position Overview:
We are seeking qualified individuals to join our Call Center team. Our Call Center is dedicated to delivering outstanding customer service in a lively and welcoming atmosphere.

Key Qualifications:

  • Minimum of 2 years of experience in Customer Service.
  • Previous experience in a Call Center is preferred.
  • Exceptional verbal, written, and listening communication skills.
  • Ability to quickly and effectively assess customer needs.
  • Knowledge of appliance parts is beneficial but not mandatory.
  • Proficiency in Windows operating systems.
  • Strong skills in Internet research.
  • Capacity to thrive in a dynamic work environment and manage multiple tasks.
  • Willingness to work weekends and flexible schedules.

Employee Benefits:

  • Competitive salary with annual performance bonuses.
  • Comprehensive Medical/Dental/Vision benefits fully covered.
  • Paid vacation and sick leave.
  • Paid company holidays.
  • Catered lunches on a monthly basis.
  • Quarterly themed celebrations.
  • A bright, casual, and creative office environment.
  • Access to a kitchen stocked with coffee and pastries.
  • Entertainment room featuring a ping pong table, TV, and video games.

AppliancePartsPros is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices based on race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or veteran status. All applicants must be able to pass a drug screening and background check.