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Customer Service Representative

2 months ago

Indianapolis Indiana, United States Shane Co. Full time
About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our valued guests.

Key Responsibilities
  • Engage with customers to understand their needs and preferences, providing personalized service and recommendations to meet their expectations.
  • Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns.
  • Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards.
  • Cross-train in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks.
  • Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner.
Requirements
  • Prior customer-facing experience is required; jewelry sales experience is not mandatory—we'll provide comprehensive training and ongoing learning opportunities.
  • Availability during evenings and weekends is a must, with the perk of being closed on 7 major holidays.
  • High level of visual acuity and manual dexterity.
  • Excellence in written and spoken English; effective communication is key.
  • Proficient in basic math and cash handling.
  • A minimum of a high school diploma or equivalent is required.
What We Offer
  • A competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.
  • A generous time-off package, including 3 weeks of vacation, and an annual float day.
  • Paid sick time, competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts.
  • A dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.
  • A generous store and online discount, available for you and your family members.
About Shane Co.

Shane Co. is a family-owned business that prioritizes your well-being, recognizing that our success is a collective effort. We value your health and provide you with paid sick time, competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. Our goal is to give you an employment experience like no other, so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you.