Patient Experience Coordinator

1 month ago


Draper, Utah, United States TN Specialty Dental Services, PLLC Full time

Treatment Coordinator Job Summary

Are you a detail-oriented and organized individual with a passion for delivering exceptional patient experiences? We are seeking a skilled Treatment Coordinator to join our team at TN Specialty Dental Services, PLLC.

In this role, you will be responsible for ensuring the smooth and successful appointments of all new patients, working closely with our administrative team and Practice Managers to achieve this goal. Your primary focus will be on assisting with patient contracts, maintaining accurate records, and communicating effectively with our practice.

Key Responsibilities:

  • Set up treatment rooms for all new patient exams.
  • Welcome new patients/parents promptly with a warm smile.
  • Ensures new patient experience is enjoyable every single time.
  • Checks all new patient charts to ensure info was correctly entered upon scheduling.
  • Responsible for new patient paperwork to ensure it has been completed.
  • Completes New Patient Xrays for appointment.
  • Gives accurate and correct pricing based on treatment plan recommendations.
  • Works numbers for new patients and sets up comfortable monthly payments that align with office guidelines.
  • Keeps records of all contracts, fees, referral, and other important information.
  • Helps to fill the schedule when needed by communicating with the Front Desk Coordinators.
  • Ensures accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed.
  • New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out. Sign contract with patient or parent before but no later than banding date. Have contract to Insurance coordinator by next working day.
  • Answers any questions patient might have regarding treatment.
  • Works with Practice Managers to ensure all contracts and documents are up to date, gathers needed information, and update as changes take place.
  • Attend all staff meetings, front office meetings, and daily huddles.
  • Representing the practice in a positive way inside and outside of the office.


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