Staff Services Analyst

1 month ago

Sacramento, California, United States Department of Social Services Full time
Job Description and Duties

Under the supervision of the Staff Services Manager I (SSM I), the Staff Services Analyst (SSA) will conduct research of complex appeals of public assistance programs in the General Jurisdiction Bureau of the State Hearings Division (SHD):

  • Assist with the creation of daily hearing day calendar report and review report for completion and missing cases to ensure all scheduled cases are reviewed and assigned to an Administrative Law Judge (ALJ) prior to hearing day.
  • Reviews complex cases to determine hearing readiness, determine any missing documents, pending action items, or information that needs to be communicated to the claimant.
  • Contact claimants prior to hearing to confirm attendance at hearing, explain hearing process, process any action requests, and assist the claimant with exhibits.
  • Communicate with claimants, Programs, Counties, Authorized Representatives prior to hearing to ensure receipt of statements of position and claimant submitted documents needed for hearing.
  • Verify contact information and interpreter needs and update the case accordingly.
  • Work as a team to provide hearing day support for judges conducting hearings.
  • Analyze hearing day problems to determine proper resolution.
  • Communicate with counties to ensure availability of hearing representatives, resolve issues in which hearing representatives or ALJs are double booked, contact claimants and apply regulatory requirements to enter non-appearances as appropriate, assist judges with accessing technical support when needed, and act as liaison between the assigned ALJs and the parties.
  • Responsible for typing and preparing sensitive and confidential material.
  • Review hearing decisions to ensure proper formatting, grammar, and consistency with Departmental policies.
  • Timely release decisions and ensure finalized decisions are properly uploaded and mailed to the claimants.
Benefits

The state offers comprehensive benefits including health, dental, vision, long term care and disability insurance, as well as paid leave.

Please see the Benefits section below for more details.

Working Conditions

This position is located in Sacramento, CA 95814. Partial telework.

Special Requirements
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.

The Statement of Qualifications (SOQ) should be typed and no longer than two letter pages, using 12-point size Arial font. You must title the page "Statement of Qualifications" and include your name and the Job Control number at the top of each page. You must list each question and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Only those candidates who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes, applications, will not take the place of the SOQ.

Your SOQ must specifically address the following question(s) to be considered for this position:

  • Describe how your experience and education have prepared you to be successful in completing the duties outlined in the duty statement. Provide specific examples.
  • Describe a situation in which you had to interpret complex statute, regulations and procedures to provide simple instructions to the public.
  • In this position, you may be asked to compile data preferably on Excel spreadsheets for reporting purposes. Tell us about a time you had to use Excel or any other software functions to report data.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

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