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Tax Office Manager

1 month ago

Santa Fe, Texas, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in ensuring the success of our tax offices during the busy tax season.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading a team of tax office associates to deliver exceptional client service and quality execution.
  • Execute and hold associates accountable to Service Standards execution and client service experience.
  • Serve as a point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
About H&R Block

H&R Block is a global leader in tax preparation and financial services. We are committed to helping our clients and associates achieve their goals through our innovative products and services. Our company culture is built on the values of trust, care, and connections, and we strive to create an environment where everyone feels safe to bring their authentic self to work every day.

We are an equal opportunity employer and welcome and celebrate diversity in the workplace. If you are looking for a challenging and rewarding role where you can make a meaningful impact, we encourage you to apply for this position.