Account Management Professional
3 weeks ago
DLRdmv is a fast-growing company that provides innovative Title & Registration technology and Governmental Compliance solutions for the Automotive Industry. We are looking for a highly motivated Account Management Professional to join our team. As a Regional Client Success Specialist, you will be responsible for maintaining relationships and providing on-site & remote customer service to our clients. You will lead the operations process of Client onboarding by overseeing all aspects of the implementation of our products/services within client accounts. This role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs. Travel is required, mostly in-state, at approximately 80%.
Main Responsibilities:
- Manage and oversee all aspects of the onboarding process with clients
- Provide ongoing training to dealership personnel beyond initial program installation
- Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
- Leverage CRM & Business Intelligence management tools to analyze data and automate processes
- Deliver on client satisfaction goals and targets
- Develop trust relationships with clients
Requirements:
We are seeking an experienced Account Management Professional with excellent Time-Management Skills in an Autonomous Environment. The ideal candidate should have a Dynamic Social Skillset, a Proven Track Record of Account Management in SaaS/Software, and experience using Collaborative Environments. DMV or Automotive Industry Experience is preferred.
Benefits:
DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.
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