Helpdesk IT Support Specialist II
3 days ago
We are seeking a skilled Helpdesk IT Support Specialist to join our team at ADS Technology. This role will provide timely and reliable IT support for businesses in South Florida, with consultants trained in the latest information technology solutions.
Key Responsibilities- Contact clients on support issues via phone and email
- Support multiple clients via remote session
- Troubleshoot onsite and new client issues with 3rd party vendors in a professional manner
Two years of experience as a Support Specialist or in a related field is required. A strong understanding of operating systems (Windows Server and workstations), network management, and Microsoft Office applications is essential. Additionally, proficiency in Windows Domain workstation software installation and support, basic knowledge of Microsoft Office applications, and demonstrated experience implementing IT projects are highly valued.
Working ConditionsThe successful candidate will spend approximately 70% of their time working at client locations, where they must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. The remaining 30% of the time will be spent working from home, requiring a dedicated quiet workspace with internet access and an Internet port available for work phone (provided by ADS) and laptop to remote client PCs and servers.
Salary and BenefitsThe estimated salary for this position is $60,000-$80,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development within the company.
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Helpdesk IT Support Professional
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