Asset Protection Specialist, North Loop, Minnesota

3 days ago

Minneapolis, Minnesota, United States lululemon Full time
About This Role

The Asset Protection Specialist plays a critical role in ensuring the safety and security of our stores and guests. As a key member of the Asset Protection team, you will be responsible for educating and enrolling retail store teams in our global priorities, promoting a safe and secure environment, and preventing loss.

Key Responsibilities
  • Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
  • Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
  • Lead and support emergency and crisis incidents affecting the store.
  • Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
  • Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
  • Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
  • Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings.
  • Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
  • Review inventory accuracy reports and create action plans to address compliance and operational gaps.
Guest Experience
  • Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
  • Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
  • Interact with guests to ensure a great guest experience in a manner that values guests' time.
  • Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.
Working with Others
  • Foster a respectful and inclusive team environment, welcoming and celebrating differences.
  • Establish supportive relationships with all team members.
  • Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
  • Educate the store team on risk-related incidents affecting the community.
  • Collaborate with AP Partner and ORC Investigators to enhance theft-related reporting and response quality.
  • Build relationships with neighboring retailers, property security teams, and in-region lululemon stores to mitigate risk.
  • Working directly with local law enforcement on case building, reporting, and legal proceedings.
  • Report directly to the Asset Protection Manager and maintain a dotted line reporting relationship with the Store Manager.
Operations
  • Adhere to People Safety policies and procedures to maintain a safe work environment.
  • Perform tasks in compliance with applicable policies, procedures, and laws.
  • Input theft, fraud, or safety incidents into case management systems to support investigations.
  • Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.
  • Monitor compliance with opening and closing processes.
Key Skills & Core Values
  • Inclusion & Diversity: Foster an inclusive environment that values differences.
  • Integrity & Honesty: Act honestly, fairly, and ethically.
  • Customer Experience: Enjoy connecting with and helping customers.
  • Collaboration & Teamwork: Work productively with and support others to achieve goals.
  • Leadership: Lead, influence, and inspire others; motivate, empower, develop, and direct people.
  • Candid Communication: Share concerns openly and constructively, receptive to feedback.
  • Decision Making: Use logic and reasoning to make effective, timely decisions.

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