Senior Vice President of Customer Success

3 weeks ago


Brentwood, Tennessee, United States Ncontracts LLC Full time

Ncontracts LLC is a cutting-edge company in the financial services sector, dedicated to strengthening the industry through innovation and thought leadership. We're looking for a seasoned professional to drive our customer success strategy and teams forward.

**Job Summary:**

  • Design, implement, and manage client success programs to ensure customers achieve desired outcomes.
  • Drive the overall customer success strategy, ensuring proactive engagement with customers at scale to understand their needs, business challenges, and objectives.
  • Collaborate closely with Sales, Product, Marketing, and Support teams to align customer experience initiatives with overall business objectives.

Requirements:

  • Demonstrated success in driving customer retention, expansion, and advocacy.
  • Experience designing, implementing, and managing client success programs.
  • Proven capability in deriving, analyzing, reporting, and improving upon customer experience and customer success metrics.

Benefits:

  • A fun, fast-paced work environment.
  • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws.
  • 11 paid holidays.


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