IT Service Delivery Lead

7 days ago


Springfield, Pennsylvania, United States webuyanycar USA Full time
Job Description: Service Desk Technical Analyst

Are you passionate about delivering exceptional technical support? Do you have expertise in multiple technology platforms? We're looking for a skilled Service Desk Technical Analyst to join our team at webuyanycar USA. As a key member of our Service Desk team, you will be responsible for providing top-notch technical support to our internal customers and collaborating with stakeholders to design, plan, and deliver solutions to business problems and challenges.

Main Responsibilities:
  • Serving as End User Support and providing second-level escalation support for the Service Desk as needed.
  • Working on projects across all technology platforms, including Azure, Intune, Office 365, AAD and our service desk ticketing system.
  • Providing technical leadership and direction for all service desk-related technologies.
  • Acting as escalation resource for service desk team members requests/incidents and mentoring team members.


Key Requirements:
  • Bachelor's degree from an accredited university, preferred – not required.
  • At least five (5) years' experience demonstrating/using the following:
    1. Office 365, as an administrator and a user.
    2. PowerShell, automation tools, and scripting.
  • Azure
  • Windows 10 administration and networking
  • Intune MDM, imaging tools and software packaging


Earnings: $75,000 - $95,000 per annum.

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