Hospitality Team Supervisor

6 days ago


Springfield, Pennsylvania, United States Rocking Chair Hospitality Management LLC Full time
Job Description

We are currently seeking an experienced Customer Service Manager to lead our front office and bistro departments at Rocking Chair Hospitality Management LLC.

This is an exciting opportunity to join a dynamic team and work in a fast-paced environment.

Key Responsibilities:

  • Supervise front desk and bistro staff to ensure efficient service delivery.
  • Handle guest requests and resolve any issues promptly and professionally.
  • Perform front desk duties, including switchboard, business center, and guest relations.
  • Lead by example, providing excellent customer service and representing the company in a positive light.
  • Be flexible to work all shifts, including weekends and holidays.

Requirements:

  • Previous Marriott experience preferred.
  • Intermediate computer skills.
  • Ability to multitask and resolve guest issues.
  • Strong leadership and communication skills.
  • Flexibility to work all shifts.

About the Company

Rocking Chair Hospitality Management LLC is a leading hospitality company dedicated to delivering exceptional guest experiences. Our team is passionate about providing warm and welcoming service to our guests, and we're looking for like-minded individuals to join our team.


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