Customer Service Support Specialist

4 weeks ago


Higginsville, Missouri, United States FCS Financial Full time
Job Title: Customer Service Support Specialist

FCS Financial is seeking a highly skilled and customer-focused Customer Service Support Specialist to join our Ag & Rural Lending Team. As a key member of our team, you will provide exceptional customer service, coordinate office operations, and assist Loan Officers in preparing loan packages that meet procedural and regulatory requirements.

Key Responsibilities:
  • Provide front-line customer service in a branch office, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Coordinate office operations, including ordering office supplies, scheduling meetings, and handling internal and external mail.
  • Assist Loan Officers in preparing loan packages, including collecting personal and financial data, completing data entry, and reviewing data for completeness and accuracy.
  • Apply standard processes, policies, and procedures to determine actions on various account maintenance activities, including posting receipts and disbursements, monitoring daily, monthly, and year-end reports, and processing incoming and outgoing electronic transfers.
Requirements:
  • High school diploma or equivalent combination of education and experience.
  • Working knowledge of the operation of a multi-line phone system.
  • General knowledge of credit processing procedures and accounting practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, peers, and supervisors.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
About FCS Financial:

FCS Financial is a member of the nationwide Farm Credit System, providing financial services to agricultural producers and rural communities. We are committed to delivering exceptional customer service and supporting the needs of our customers.



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