Express Sales Professional
3 weeks ago
Express is a Direct-to-Consumer platform operating in the United States, offering exceptional style, quality, and value. Our brand purpose is to create confidence and inspire self-expression.
Job SummaryWe are seeking a Retail Sales Associate to provide an excellent shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. The ideal candidate will have strong customer service skills, be proficient in technology, and meet defined availability criteria.
Responsibilities- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
- Follow company policies and procedures to ensure associate and customer safety.
- Assist with product launch changes according to company SOP.
- Provide exceptional customer service by delivering on all aspects of the customer experience model.
- Process transactions quickly and accurately, reducing customer wait times.
- Resolve customer service-related issues effectively and communicate resolutions to store management.
- Drive credit and loyalty member programs by explaining benefits and encouraging participation.
- High school diploma or equivalent required.
- 0-2 years of relevant job experience; minimum 6 months required.
- Proficient in using technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends, and non-business hours.
- Meets physical requirements.
Express offers a range of benefits to protect full-time associates' health and long-term financial security, including:
- Medical, pharmacy, dental, and vision coverage.
- 401(k) and Roth 401(k) with company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match.
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