Digital Operations Lead

3 weeks ago


Plainwell, United States Meijer Full time
About the Role

We are seeking a highly motivated and experienced Digital Operations Lead to join our team at Meijer. As a Digital Operations Lead, you will be responsible for providing direction and guidance to our team members in the day-to-day operation of our department.

Key Responsibilities
  • Customer Experience: Engage with customers to provide an exceptional shopping experience, including a seamless checkout process.
  • Team Management: Communicate with team members, assign daily work tasks, and mentor/coach them to ensure customer service and sales goals are met.
  • Training and Development: Support the training of new team members, cross-train high-potential talent, and provide peer coaching on job responsibilities and standards.
  • Scheduling and Operations: Work with leadership to create department schedules that focus on team member engagement, customer service, store sales, and profitability.
  • Inventory Management: Ensure the freshness of products by monitoring the execution of rotation and dating policies.
  • Food Safety and Compliance: Guide the team in maintaining food safety standards and regulations, and work in a safe manner.
  • Store Operations: Lead team members to ensure ordering, receiving, stocking, pricing, and product display are completed.
  • Culture and Diversity: Create an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
  • Additional Responsibilities: Operate a register and cash handling when needed, operate powered equipment, participate in period-end inventories, and may be required to act in a Lead capacity in other departments.
Requirements
  • Customer Service: Passion for customer service, with a focus on total engagement and approachability.
  • Communication: Excellent verbal and written communication skills.
  • Retail Experience: Retail or customer service experience preferred.
  • Leadership: Ability to influence others, build rapport, and gain customer confidence.
  • Physical Demands: Ability to lift, carry, push, pull, bend, and twist while handling products.
  • Team Environment: Positive influence to create a strong team environment, with a commitment to fostering an inclusive environment.


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