Automation Engineering Manager

3 weeks ago

Plano, Texas, United States Optimum Full time
Job Summary

As the Manager of Automation Engineering at Optimum, you will oversee the daily activities of a talented team of Automation specialists. Your primary responsibility will be to ensure that the team is delivering and maintaining superior automated IaC, IaaS, PaaS, SaaS, configuration management, CI/CD pipelines, and related services both on-prem and in the cloud. You will also act as a single contact point for escalations, issues, and requests, and coordinate with other departments and stakeholders to align objectives, priorities, and expectations.

Responsibilities
  • Lead and manage the automation engineering team, providing guidance, mentorship, and support to ensure successful project delivery.
  • Conduct performance reviews, identify training needs, and facilitate professional development for team members.
  • Develop and implement automation strategies to improve efficiency and enhance service quality.
  • Collaborate closely with senior leadership to meet customer needs and performance targets, monitor in real-time performance, provide analysis of key performance, and ensure the customer remains satisfied with the service provided.
  • Manage multiple workloads and prioritize responsibilities to meet various timeframes and performance standards.
  • Ensure agreed service management standards are processes are adhered to.
  • Set key metrics and crucial success factors and report against them.
  • Review, consult, and adhere to business continuity plans.
  • Uphold company values, philosophy, and mindset and act with integrity in all everyday actions.
Qualifications
  • Bachelor's degree in computer science, engineering, or a related field; or equivalent work experience.
  • 10+ years of experience in managing and supporting controls, automation, and system integration.
  • Experience in leading, managing, and developing teams and managing projects.
  • Strong communication, collaboration, and problem-solving skills.
  • Ability to work under pressure and handle multiple tasks and deadlines.
  • Customer-oriented and results-driven mindset.
  • Experience building relationships at a senior level.
  • ITIL Foundations Certified in Service Management v3 or higher.
  • Desirable: ITIL Practitioner Certificate in Incident Management v3 or higher.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

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