IT Support Specialist
6 days ago
**Job Overview**
Dunmore International Corp is seeking an experienced IT Support Specialist to join our team in Philadelphia, Pennsylvania. As a key member of our technical support team, you will provide high-quality assistance to end-users with their computer hardware, software, and other technology-related issues.
Key Responsibilities:
- Provide technical support and troubleshooting services for desktop, laptop, and peripheral devices
- Diagnose and resolve hardware, software, and network-related issues for end-users
- Deliver excellent customer service and ensure that all users are treated with respect
- Maintain accurate records of all service requests, incidents, and actions taken in the help desk ticketing system
- Assist in training end-users on the proper use of hardware, software, and other IT systems
Requirements:
- Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred)
- 1-3 years of experience in a help desk or technical support role, preferably in an on-site capacity
- A+ Certification, Network+, or other relevant IT certifications are highly desirable
Estimated Salary: $60,000 - $80,000 per year
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