Customer Service Team Lead

4 weeks ago


New Lenox, Illinois, United States PrideStaff Full time
Customer Service Lead Job Description

At PrideStaff, we are seeking a highly skilled and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for ensuring customer satisfaction, providing guidance and support to team members, overseeing team performance, handling customer complaints, and implementing strategies to improve service quality.

Key Responsibilities:

Demonstrates strong problem-solving and leadership skills.
Oversees the team workflow and schedules.
Helps to resolve employee issues and disputes
Customer-forward skills - remains calm in escalated customer interactions.
Communicates effectively with customers and colleagues.
Multitasking - may need to keep several plates spinning throughout the day

Requirements and Skills:

Proven customer support experience
Strong phone contact handling skills and active listening
Able to reset/adjust priorities as the business demands.
Managing day-to-day tasks while carrying projects to successful completion.
Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
Work independently in a deadline-driven environment.

Minimum Qualifications:

Associate degree or equivalent combination of education and experience.
Understands, builds, and improves processes and procedures.
Previous experience in a supervisory, management role.
Enthusiastic and proactive team player
Excellent written and verbal communication skills.
Proficient in the basic features of all Microsoft Office and Outlook products.
Ability to multitask, meet deadlines, and deliver on expectations.

This is a great opportunity to join a dynamic team and contribute to the success of PrideStaff. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply today.
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