Multi-Unit Leader

3 weeks ago

Chandler, Texas, United States Sonic Full time
Job Summary

We are seeking a highly skilled and experienced Multi-Unit Leader to join our team at Sonic Drive-In. As a Multi-Unit Leader, you will be responsible for managing the operations of multiple drive-ins, including training and supporting employees to ensure quality food and exceptional customer service.

Key Responsibilities
  • Manage and train Working Partners/General Managers and conduct management orientation.
  • Direct and assign employees as needed to ensure all aspects of service meet operational standards.
  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations.
  • Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices.
  • Take appropriate action to address employee issues and policy violations.
  • Review employee and drive-in management work schedules to ensure continuous ability to properly serve guests.
  • Monitor multiple drive-in cost control procedures for food, labor, paper, and inventory.
  • Monitor performance of vendors and take immediate corrective action when necessary.
  • Audit drive-in employment-related records and payroll records.
  • Reinforce the importance of placing guest needs first to drive-in management.
  • Respond to escalated guest requests and complaints in a respectful manner.
  • Recruit, interview, and hire management team members to achieve proper staffing levels.
  • Approve compensation levels of drive-in employees and managers within company guidelines.
  • Prepare all necessary operational reports for multiple drive-ins.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) years of restaurant management experience (QSR preferred).
  • Multi-unit supervision experience is preferred.
  • Required to work a minimum 5-day workweek including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions.
  • Ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Abide by the company's appearance, uniform, and hygiene standards.

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